Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you book an appointment, sign up for SMS updates, fill out a form on our website or visit the salon in person.

Information You Provide

• Contact details: name, phone number, email address
• Appointment information: service preferences, scheduling history, technician preferences
• Payment information: processed securely by our payment provider. We do not store full credit card numbers on our systems
• Communications: messages you send us through forms, email, SMS or social media

Information Collected Automatically

• IP address, browser type, device type, operating system
• Pages visited, time spent on pages, referring website
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm and remind you about your appointments
• Process payments for services rendered
• Send you promotional offers, seasonal specials and salon updates (only if you've opted in)
• Respond to your inquiries, feedback or service requests
• Improve our services, website experience and customer care
• Comply with legal obligations and protect against fraud

3. SMS Text Messaging

Herbal Nails & Spa Brea uses SMS text messaging to communicate with clients who have opted in. By providing your phone number and opting in (either in-salon, through our online form or by texting us first), you consent to receive text messages from us.

4. Sharing & Disclosure

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers: trusted vendors who help us operate our business (payment processors, scheduling software, SMS gateway providers, website hosting). These providers are contractually bound to protect your information and use it only for the purpose we've engaged them for
• Legal requirements: when required by law, court order or government request
• Business transfers: in the event of a merger, acquisition or sale of business assets, with appropriate notice to you
• With your consent: any other sharing only with your explicit permission

We will never sell or share your SMS opt-in data or phone number for marketing purposes with any third party.

5. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic and improve your browsing experience. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

We may also use analytics services (such as Google Analytics) to understand how visitors interact with our site. These services may collect anonymized data including page views, session duration and device information.

6. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Payment processing is handled by PCI-compliant third-party providers. We do not store full credit card information on our internal systems.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our website and SMS program are intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. Children under 18 may receive services at our salon only with the consent and presence of a parent or legal guardian, who is responsible for providing any required information on their behalf.

If you believe we have inadvertently collected information from a minor, please contact us immediately at (714) 494-1398 so we can delete the information.

9. Your Rights

Depending on your jurisdiction (including California residents under the CCPA), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal exceptions)
• Opt out of marketing communications at any time
• Withdraw consent for SMS messages by replying STOP
• Request information about how your data has been used or shared
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us using the details below.